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Toner & drum help

Faint toner, streaks or marks on laser prints

Check settings and use the pattern of the fault to identify the next useful step.

1 min read

Start with the simple checks

  • Print a built-in test or status page. Keep a sample showing the whole page, not just a cropped mark.
  • For an evenly faint page, check Toner Save or draft settings and the supply status. Follow your model’s instructions if redistributing toner is recommended.
  • Confirm the cartridge is seated and all specified shipping protection is removed.
  • On a Brother model with a corona-wire cleaning tab, use the documented cleaning procedure and return the tab to its marked home position. A tab left out of position can create a stripe.
  • If a line appears only on copies or scans, check the scanner-glass instructions rather than replacing toner immediately.

Avoid scraping rollers or opening the fuser. Persistent fuser or internal-mechanism faults need the printer manufacturer’s service procedure.

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