Family-owned since 19971–2 business day delivery in metro areas · 3–7 business days outside metro areas · Order by 2 pm · Free shipping from $591–2 business day delivery in metro areas · Order by 2 pm · Free shipping from $59
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INK HERO · HELP CENTRE Australia

A little help.
Better printing.

Find the right supplies, get a good print, or sort out an order. Let’s make it easy.

What can we help you with?

Straightforward answers, from your first cartridge to your next delivery.

132 guides

Find the right cartridges

Match your printer, understand yields and choose your supplies.

5 guides

Ink cartridge help

Installation, cartridge messages and better print quality.

42 guides

Toner & drum help

Toner resets, drum replacement and fixes for your laser printer.

71 guides

Orders & delivery

Track a parcel, check delivery options or get help with an order.

5 guides

Returns & warranty

Arrange a return or get help with a faulty cartridge.

4 guides

Quick answers to the questions we hear most.

Toner & drum helpToner reset instructions by printer modelChoose your printerFind the right cartridgesFind the right cartridge for your printer1 min readInk cartridge helpMy printer does not recognise the new cartridge1 min readInk cartridge helpFaint ink, missing colours or lines across the page1 min readOrders & deliveryTrack your delivery1 min readOrders & deliveryDelivery costs and expected arrival1 min read

Still need a hand?

Tell us your printer model and what’s happening. For an order, include your order number.

Contact Ink Hero

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3-Year Warranty 90-Day Returns