Ink Hero.com.au
Terms and Conditions
On this page
Seller and website operator
Ink Hero.com.au · inkhero.com.au
These terms apply to this storefront and purchases from the seller identified below. “We”, “us” and “our” mean that seller, trading as Ink Hero. Keep a copy of the terms and policies supplied when you order.
- Seller and website operator
- Buy Hero LLC
- ABN number:
- 74 157 224 246 (ABN · AU)
- Mailing address
- 4/22 Main St
Blacktown NSW 2148
Australia - Email address
- support@inkhero.com.au
- Phone support
- 1300 675 119
Please contact us before sending a return. This address may differ from your return address.
Policies that apply to your order
The local shipping and return policies form part of the purchase terms as disclosed before you order. They set the delivery area, charges, free-shipping threshold, cut-off times, estimated delivery, return conditions and warranty remedies. Agreed order-specific promises and mandatory rights take priority. Later website updates do not change an earlier purchase.
Changes apply to future orders only when disclosed before purchase. Earlier orders retain the terms and promises offered at the time. Mandatory consumer rights, remedies and access to competent courts always take priority.
Restocking fee
0% · No restocking fee
Australia · Your legal rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There is no general statutory change-of-mind right. For a major failure, you choose a refund or replacement. Required refunds are not reduced for age or use. We pay reasonable return costs for confirmed faults. Consumer guarantees can continue beyond three years; contact us directly rather than having to pursue the manufacturer.
Your mandatory rights take priority. The voluntary conditions below do not limit legal cancellation rights, defect remedies or refund deadlines.
Orders and acceptance
Check the printer model, cartridge reference, quantity and delivery details before ordering. You must have legal capacity to enter the purchase contract and authority to use the payment method or act for the business placing the order. An acknowledgement confirms receipt of your order; acceptance is confirmed when we expressly accept or dispatch it, subject to mandatory law. Keep the order confirmation.
We may decline an order before acceptance for unavailable stock, a material pricing error or reasonable evidence of fraud or unauthorised payment. We will explain the issue where lawful and refund payments for orders we cannot fulfil. We will not replace a product or increase an agreed price without your consent. After acceptance, cancellation and remedies follow the contract and applicable law.
Prices and payment
The checkout shows the currency, total price, applicable taxes, shipping and payment deadline before you order. No substitute product, higher price or additional charge is imposed without your agreement.
The options available for your order appear at checkout. Wallets, bank payments and instalments depend on your location, device, order and provider eligibility. Check any financing terms before confirming.
Payments are handled through payment providers using secure connections. Your bank may ask you to verify the transaction, including through 3-D Secure where applicable. Never send a full card number or banking password by email.
Delivery
Use the local shipping policy for delivery areas, rates, free-shipping thresholds, order deadlines and delivery estimates. Any remote-area surcharge or service restriction must be disclosed before you order. We will contact you about a material delay. Agreed delivery commitments and statutory cancellation or refund rights remain available. Where we arrange delivery, we remain responsible until delivery as required by law; tracking alone does not decide a missing-parcel claim.
Using the website
Provide accurate information and keep account credentials private. Tell us promptly if you suspect unauthorised access. Do not use the website for fraud, unlawful activity, harmful code, harassment or interference with other users. We may take proportionate steps to protect the service. Account restrictions do not remove rights relating to existing orders or prevent written claims.
The website's text, designs and branding belong to their respective rights holders. You may use the site and keep copies needed for your purchases or as permitted by law. Printer manufacturers' names and marks identify compatibility; they do not imply that the manufacturer makes or endorses our compatible cartridges.
Reviews and submitted content
Submit only material you have the right to share. You retain ownership of your content and permit us to display and format a submitted public review for the purpose for which it was supplied, subject to privacy law. We do not claim ownership of private correspondence. We may remove unlawful, fraudulent or abusive content. Honest reviews, lawful criticism and complaints are allowed; these terms do not penalise them.
Responsibility
We are responsible for fulfilling the contract and the duties imposed by applicable law. Nothing excludes or limits mandatory consumer guarantees, liability for fraud, or any liability that cannot lawfully be excluded or limited. Our additional warranty does not replace statutory remedies. We do not guarantee uninterrupted website access, but service interruptions do not cancel existing purchase rights.
Third-party payment or financing services may have separate terms disclosed by the provider. Those terms do not remove our responsibilities as the seller. If an event beyond reasonable control prevents performance, we will inform you and seek a reasonable solution; mandatory delivery, cancellation and refund rights remain available.
Privacy
Our local privacy policy explains how this storefront and its service providers, including Shopify, handle personal information. Accepting these terms is not consent to optional marketing, cookies or data uses that require separate consent.
Complaints and applicable rights
Contact us with your order details and the remedy you are seeking. We aim to respond to complaints within 14 days and keep you informed if more time is needed. This target does not extend legal deadlines or require you to wait before using a lawful remedy, regulator, dispute body or court.
Mandatory consumer protection in your place of habitual residence applies where the law provides, and you retain access to the courts, tribunals and regulators available by law. These terms impose no mandatory arbitration, exclusive foreign court or waiver of a statutory remedy. If a provision is unenforceable, the remaining provisions continue only insofar as lawful.
Return Policy
Contact us within 90 days of delivery and send the goods back within 14 days of our return instructions. Our additional voluntary offer covers unused, unopened cartridges in undamaged, resaleable packaging. Opened cartridges are not normally eligible for a change-of-mind return; staff may make an exception. This restriction does not apply to statutory rights, defects or our compatibility mistakes.
Eligible voluntary returns have a 0% restocking fee. You pay return postage. Original delivery charges are not refunded under this voluntary offer. These fees apply only outside any applicable statutory cancellation or defect remedy.
If your order received free delivery and a voluntary return leaves retained goods below $59, we also deduct the standard outbound charge of $9, once per order. This includes returning the whole order. No deduction applies if the retained goods still meet the threshold. We never deduct outbound postage twice or add an undisclosed remote-area surcharge.
We explain deductions before you send a voluntary return. A return label is deducted only at the quoted cost you accept; postage you pay yourself is not deducted again. Total deductions cannot exceed the refund, and we never charge your card separately without consent. Taxes are adjusted as required. Unlawful or undisclosed fees are waived.
Wrong cartridge recommended by us? We will put it right.
If our compatibility database, product listing or staff advice incorrectly matched a cartridge to your printer, choose a correct replacement or a full refund for the affected items, even if opened. We cover necessary return and replacement shipping, with no restocking fee, age deduction or free-shipping clawback. Share your printer model and order details so we can check and correct the information. The same cost-free approach applies if we sent the wrong item. If our mistake means you return the whole order, we also refund the original delivery charge.
Faulty cartridges · three-year additional warranty
For cartridges bought from us, report a covered fault within three years of delivery. We provide a suitable replacement at no cost, subject to any legal right to choose another remedy. Keep the cartridge for assessment; original packaging is not required for a defect claim. We arrange a prepaid return or reimburse reasonable return costs for a confirmed fault.
If a suitable replacement cannot be provided within a reasonable time, we refund the affected cartridge in full. We do not apply a fixed three-year depreciation formula in this market.
Normal depletion of ink or toner, or damage caused by misuse, is not a manufacturing fault. Remaining contents may help assess a claim, but no fixed minimum ink percentage automatically removes legal rights. Three years is a warranty period, not a promise that ink will last that long.
Arrange a return or report a problem
Contact us with your order number or other proof of purchase, printer model and a description of the issue. Photos help when available. We will provide the correct return address and explain any checks. Pack cartridges securely against leaks and keep proof of posting. Contacting support or completing troubleshooting does not shorten a legal deadline.
We normally process voluntary refunds within five business days of receipt and assessment. Statutory deadlines and lawful proof-of-return rules take priority. Refunds use the original payment method unless another lawful method is agreed; store credit is optional. Your payment provider may need additional time to display the refund.
Tell us promptly about damage, missing items or a parcel marked delivered that has not arrived. We investigate with the carrier; a delivery scan alone does not decide your claim.
Applicable rights and changes
Changes apply to future orders only when disclosed before purchase. Earlier orders retain the terms and promises offered at the time. Mandatory consumer rights, remedies and access to competent courts always take priority.
How can we help?
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