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Toner & drum help

Before you install a new toner cartridge

Check shipping protection, seating and whether the cartridge needs your existing drum.

1 min read

Check the exact cartridge and printer model first. Follow the supplied instructions for any protective cover or sealing strip; compatible cartridges may use different shipping protection from the original supply.

Installation checks

  • Use the access procedure in the printer’s manual. Recently used laser printers can have hot internal parts.
  • Remove only the marked shipping protection. Handle the plastic body and keep away from the drum surface and electrical contacts.
  • If your printer has a separate drum, keep it when replacing toner. Lock the new toner into that drum before reinstalling the assembly.
  • Match the colour position on colour printers, slide the supply into place and close the cover completely.
Get help with a cartridge that does not fit
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